ku99 Responsible Gambling
Gambling should be a form of entertainment — not a source of stress or problems. ku99 believes that when every player is aware of their limits, gambling stays a positive experience. On this page you will find all the ways to keep yourself protected.
When does gambling become a problem?
Most people enjoy slots or cricket betting in a perfectly normal way — within a set budget, at their own discretion. But sometimes the pattern of play changes. Repeatedly betting to chase lost money, or spending more time and money than intended — if you notice these signs, it is time to stop.
At ku99 we see gambling as entertainment. Our Terms and Conditions make it clear that any player who wishes to set their own limits can do so at any time. Our commitment to responsible gambling goes beyond rules — it is part of our values.
Tools to keep yourself in control
ku99 lets you set your own gambling limits. Contact our support team directly to set up any of the options below.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately.
Session time limit
Set a maximum duration for each gambling session. You will be notified automatically when the time is up.
Self-exclusion
Request to have your account closed for a set period — from 7 days up to permanently. Making this decision takes strength.
Loss limit
A limit that stops you from placing further bets once you have lost a set amount. This is one of the most effective ways to stick to a budget.
Reality check
View a summary of your total play time and spending at regular intervals. This helps you make informed decisions.
Cooling-off break
If you need a short break, a temporary pause of anywhere from 24 hours to 6 weeks is available. The decision to return after the break is also yours.
To set or change any of these limits, send us a message on 24/7 live chat or email us — our support team is always ready to help in both Bengali and English.
Warning signs to watch for
If you notice any of the following signs in yourself, pause and seek support:
- A tendency to keep betting in order to win back money you have lost.
- Hiding your gambling from family or friends.
- Betting money that is meant for essential expenses.
- Wanting to stop gambling but being unable to.
- Thinking about gambling constantly.
- Betting using borrowed money or debt.
- Feeling irritable or anxious when you lose.
ku99's commitment
In support of responsible gambling, ku99 takes the following steps on a regular basis:
- Verifying accounts to prevent underage gambling.
- Processing self-exclusion promptly upon a player's request.
- Reaching out directly when unusual gambling patterns are identified.
- Including responsible gambling messages in promotional communications.
- Keeping support information easily visible.
- Keeping the support team trained on responsible gambling.
Check in with yourself
Think through the questions below. If you answer "yes" to more than one, seeking support is the right step.
Ask yourself
This is a self-reflection aid — not a diagnostic tool. If you have any concerns, please speak with a professional counsellor.
Where to find help
Acknowledging a problem and asking for help takes courage. Every option below is open to you.
ku99 live chat
Let our support team know at any time. Requests for self-exclusion or limit-setting are processed straight away.
Email support
Send a written request to our support email. We respond in both Bengali and English.
Family and friends
Talk to the people close to you. Family and trusted friends can often provide the fastest support.
Professional advice
Seek help from a mental health professional or counsellor. Identifying a problem early makes it easier to resolve.
ku99 support contact
To get help with any responsible gambling matter, contact our support team:
Email: [email protected]
Live chat: chat button on any page of the site — 24 hours a day, 7 days a week
Healthy gambling habits
The key to responsible gambling is planning. Before each session, decide for yourself how much money and how much time you will spend. Making these two decisions in advance reduces the chance of making impulsive choices while playing.
Before you bet, keep in mind: winning is never guaranteed. Outcomes in both casino games and sports betting are uncertain. Always bet with an amount you would not regret losing. Our FAQ page has more information on game rules and managing your play.
Take regular breaks. Playing for long stretches without a break reduces focus and leads to poorer decisions. Take at least a 5–10 minute break every hour and review your score and balance.
Keep your family safe
If there are minors in your household, make sure they cannot access your ku99 account. Always keep your login details private and do not use the "remember me" option on public or shared devices.
Under our Privacy Policy, each account is registered in the name of one specific individual and that information is kept strictly secure. Sharing an account or playing under someone else's name is against our terms.
If a family member feels their gambling is getting out of control, there is also an option for a family member to request self-exclusion on their behalf. Please speak with our support team about this.