ku99's Privacy Policy
By registering or using the ku99 platform, you agree to the terms of this policy. This page explains in detail how your personal information is collected, stored, and protected.
Introduction and Scope
This privacy policy applies to the ku99 platform (https://ku99app.cam) and all related services. When you open an account on ku99, make a deposit, play games, or contact support — certain information is collected at each step. The purpose of this policy is to clearly inform you about how that information is collected and used.
ku99 always treats user privacy as a top priority. We believe that keeping your information secure is a core responsibility of any reliable service. This policy is connected to our Terms and Conditions and both documents should be read together.
A prerequisite for using this platform is that the user must be at least 21 years of age. No information from minors is knowingly collected. If any such information is submitted, it will be deleted immediately.
What Information We Collect
ku99 collects different types of information to operate its services. This information comes mainly from two sources — first, what you provide directly; second, what is collected automatically through your use of the platform.
2.1 Information You Provide Directly
Information you submit during account registration, verification, or transactions includes:
- Full name and date of birth
- Mobile number and email address
- Bangladesh National ID card or passport details (for identity verification)
- Payment account details (bKash, Nagad, Rocket, or bank account number)
- The content of your conversations with support via live chat or email
2.2 Automatically Collected Information
When you use ku99, the following information is recorded automatically:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Pages visited, session duration, and navigation patterns
- Betting and gaming activity logs (slots, live casino, cricket betting, etc.)
- Cookie and local storage data
2.3 Information Received from Third Parties
Occasionally, we may receive limited information from trusted third parties for identity verification or fraud prevention. This process is always carried out within the bounds of applicable law.
Purpose of Using Information
ku99 uses collected information only for specific and lawful purposes. It is not used for any extra or unrelated activity.
- Account Management: Completing registration, confirming login, and maintaining account security.
- Identity Verification: Completing the KYC (Know Your Customer) process in line with Bangladesh regulations.
- Financial Transactions: Processing deposits and withdrawals and keeping a record of transaction history.
- Customer Support: Providing assistance via live chat and email.
- Fraud Prevention: Detecting suspicious activity and preventing misuse of the platform.
- Service Improvement: Analysing user experience to improve the quality of the platform.
- Relevant Communications: Notifying you about important updates, bonus offers, or policy changes.
We never sell your information to advertisers or unrelated third parties.
Information Sharing and Disclosure
ku99 follows a strict policy and does not share your information with third parties except in limited circumstances.
4.1 Circumstances Where Information May Be Disclosed
- Payment Processors: Necessary information may be shared with the relevant service provider to complete financial transactions via bKash, Nagad, Rocket, or bank transfer.
- Technology Partners: Technology service providers engaged to operate the platform may receive limited information under their own confidentiality agreements.
- Legal Obligations: Information may need to be provided under a lawful order from a Bangladeshi court or government authority.
- Fraud Investigations: Information may be disclosed to assist in investigations of cybercrime or financial fraud.
4.2 What Will Never Be Done
ku99 will under no circumstances sell or transfer your personal information to advertisers, spam networks, or unrelated businesses.
Cookies and Tracking Technology
ku99 uses cookies to improve the user experience and to deliver necessary services on the website.
5.1 Types of Cookies
- Essential Cookies: These are necessary to keep login sessions active, temporarily store form data, and carry out security verification.
- Functional Cookies: Used to remember personalised preferences such as your language choice, theme settings, and game history.
- Analytical Cookies: Used to understand which pages are visited most, average session duration, and navigation patterns.
5.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may cause some ku99 services to not work properly. When using the Android or iOS app, you can control data collection permissions from the device's privacy settings.
Data Security Measures
ku99 follows industry-standard technical and administrative measures to protect your information.
- SSL Encryption: All data exchanged between the platform and the user's browser is encrypted using SSL technology.
- Secure Servers: User information is stored in secured data centres where unauthorised access is strictly controlled.
- Access Controls: Only authorised staff can view your information, and only when specifically required.
- Regular Audits: Regular technical assessments are carried out to identify security vulnerabilities.
- Two-Step Verification (OTP): OTP-based verification is active for important transactions and logins.
No technology system is 100% secure. We therefore ask you not to share your ku99 account password with anyone and to use caution when on public Wi-Fi networks.
Data Retention Period
ku99 retains user information only for as long as necessary.
- Active Accounts: All relevant information is kept while the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a set period due to legal obligations or dispute resolution needs.
- Financial Transaction Records: Deposit and withdrawal history is retained for the legally required period.
- Cookie Data: Session cookies are deleted when the browser is closed; long-term cookies generally last between 30 and 365 days.
User Rights
Every user registered on ku99 has the following rights over their own information:
- Right to Know: You may ask what information we hold about you.
- Right to Correction: If any information is incorrect, you may request that it be corrected.
- Right to Deletion: Where there is no legal obligation to retain it, you may request that your information be deleted upon closing your account.
- Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can opt out at any time.
- Right to Complain: If you have concerns about how your information is being used, you can notify our support team directly.
To exercise these rights, contact the ku99 support team via live chat or email. Our support team is available in both Bengali and English, 24 hours a day, seven days a week.
Responsible Gaming and Data Use
ku99 analyses data on users' gaming activity to try to identify signs of unusual or problematic behaviour. This is done entirely for the protection of the user and this information is not used for any other purpose.
Our Responsible Gaming guidelines discuss in detail how you can set your own gaming limits and get support if needed. Information relating to a user's self-exclusion or deposit limits is kept strictly confidential.
Policy Changes and Updates
ku99 may update this privacy policy from time to time. The date of any update will be noted at the top of the page.
For significant changes, advance notice will be sent to the registered email or mobile number. Continued use of the platform after a new policy takes effect will be taken as acceptance of the revised policy.
If you have questions about this policy or any ku99 service, you can find answers on our Frequently Asked Questions (FAQ) page or contact support directly.
Contact and Complaints
You can send any questions, requests, or complaints related to this privacy policy directly to our support team.
- Live Chat: Use the live chat option on the ku99 website or app — available 24/7.
- Email: [email protected] — send an email for written requests regarding your information.
We generally respond to all information-related requests within working hours. To learn more about us, you can read our About Us page.
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